FAQs
How do I open the safety clip on my accessory?
Our safety-tested clips are designed to open with a simple release mechanism. Avoid pulling or forcing the clip, as this may damage the mechanism.
The clips can be washed as directed in our care instructions.
How do I clean my silicone teethers and accessories?
Most of our silicone teethers, beads, and accessories can be cleaned with warm water and mild soap. Rinse thoroughly, wipe with a clean cloth if needed, and allow to air-dry completely before storing or using.
Always check the care instructions for your specific item, as some products contain additional materials that require special care.
Wooden teethers and accessories: Never submerge wooden products in water or place them in the dishwasher. Wipe gently with a warm, damp cloth and allow to air-dry completely. To help maintain the wood, you may occasionally apply a suitable food-safe wood conditioner, following its instructions.
What materials are used in Gummy Chic products?
Our silicone beads and teethers are made with 100% food-grade silicone. They are free from BPA, phthalates, cadmium, lead, and other heavy metals, according to our material specifications.
Some designs also incorporate wood or other materials. Please refer to each individual product description for its exact materials and care instructions.
Are Gummy Chic teethers and pacifier clips safety tested?
Your little one's safety matters to us! Our teethers and pacifier clips have undergone independent third-party laboratory testing for applicable children's product safety requirements. We work with suppliers who provide material testing documentation and carefully select materials for our products.
Our silicone products are made with food-grade silicone and are BPA-, phthalate-, cadmium-, lead-, and heavy-metal-free.
Important safety information: All teethers and accessories must be used under direct adult supervision. Small components can present a choking hazard if a product is damaged, altered, or broken. Always inspect products before each use and discontinue use immediately if any part becomes loose, damaged, or worn.
Pacifier clips are not toys or teethers. Never leave a pacifier clip attached to a baby during sleep, in a crib, or when the baby is unattended. Never extend or modify a pacifier clip.
Are Gummy Chic necklaces made for babies to chew on?
We offer different types of necklaces, including nursing necklaces for moms and sensory chew necklaces for children. Please read each product description carefully to understand its intended use.
Not all necklaces are designed for chewing, and some styles are not recommended for avid or aggressive chewers. Always follow the age recommendations and safety instructions listed with the individual product.
Do your products come gift-ready?
Yes! Most Gummy Chic accessories come packaged in either our retail packaging logo bags. Our necklaces are packaged in organza bags. A care card is also included with your purchase.
Orders are carefully packed for shipping using protective packaging to help prevent damage in transit.
Do you offer wholesale pricing?
Absolutely! Gummy Chic welcomes boutique owners, baby stores, gift shops, and other independent retailers. Gummy Chic already exists in more than 300 retail stores around the world.
You can shop our wholesale collections through Faire or contact us directly for wholesale inquiries. We love partnering with independent retailers who want to offer unique baby, children's, and sensory products.
Will I receive a tracking number for my order?
Yes! Orders shipped within the United States include tracking information. Once your order ships, you will receive a shipping confirmation email with a tracking number so you can follow your package.
International orders will receive tracking when the selected shipping service provides it. Delivery times vary depending on the destination, shipping method, and customs processing.
What should I do if my package is delayed or missing?
If your tracking information has not updated, please allow a little extra time for the carrier to process your package. If there are no tracking updates for an extended period, contact us and we will help investigate.
If your package is marked as delivered but you cannot locate it, we recommend checking around your delivery area, with household members or neighbors, and contacting your local carrier.
Please contact us if you need help with a shipping issue. We will do our best to assist you. Claims for lost or stolen packages may be subject to the carrier's investigation and our store policies.
Do you ship internationally?
Yes! We welcome international orders. Shipping options, delivery times, and costs are calculated at checkout when available. Please remember that international shipments may be subject to customs duties, taxes, or import fees, which are the responsibility of the recipient unless otherwise stated at checkout.
Do you offer Returns & Exchanges?
Returns
For health and sanitary reasons, we do not accept returns on teething products, opened product or other products that come into contact with a child’s mouth, unless the item arrives defective or damaged.
We carefully inspect and package every order and make every effort to ensure you are happy with your purchase. We do not offer refunds for buyer’s remorse, change of mind, or incorrect product selection.
If you have a concern about an item you received, please contact us at gummy.chic@gmail.com and we will do our best to find a solution.
As a small, family-run business, we may occasionally be away with our family. Please allow up to 3 business days for a response to your message.
Exchanges
We only offer replacements or exchanges for items that arrive defective or damaged.
If you receive a defective or damaged item, please email us at gummy.chic@gmail.com with your order information and a description of the issue. Photos may be requested to help us resolve the matter. We will provide instructions for returning the item, if necessary.
Exchanges are limited to the same item or, when appropriate, an alternative item agreed upon with Gummy Chic.
Shipping
If an approved exchange is required, the customer is responsible for the cost of shipping the item back to Gummy Chic. Original shipping costs are non-refundable. Shipping item back to you will not be covered by Gummy Chic.
If a refund is approved in an exceptional circumstance, the cost of return shipping will be deducted from the refund. This also applies to orders that originally qualified for our $39 free-shipping offer.
Once your replacement has been shipped, delivery times will vary depending on your location.
For items valued at $75 or more, we strongly recommend using a trackable shipping service and/or purchasing shipping insurance. Gummy Chic is not responsible for returned packages that are lost or damaged while in transit.
A Note From Our Small Business: Gummy Chic is a small, woman-owned family business, and every order is personally prepared with care. We appreciate your understanding that we are unable to offer the same return and refund policies as large retailers.
We want you to love your Gummy Chic purchase. If something isn't right, please reach out to us at gummy.chic@gmail.com and give us the opportunity to help.
How can I contact Gummy Chic?
We are a small, woman-owned business, and we love hearing from our customers! If you have questions about a product, an order, or wholesale opportunities, please contact us through our website. We will be happy to help.