Refund policy

Returns & Exchanges

Returns

For health and sanitary reasons, we do not accept returns on teething products, opened product or other products that come into contact with a child’s mouth, unless the item arrives defective or damaged.

We carefully inspect and package every order and make every effort to ensure you are happy with your purchase. We do not offer refunds for buyer’s remorse, change of mind, or incorrect product selection.

If you have a concern about an item you received, please contact us at gummy.chic@gmail.com and we will do our best to find a solution.

As a small, family-run business, we may occasionally be away with our family. Please allow up to 3 business days for a response to your message.

Exchanges

We only offer replacements or exchanges for items that arrive defective or damaged.

If you receive a defective or damaged item, please email us at gummy.chic@gmail.com with your order information and a description of the issue. Photos may be requested to help us resolve the matter. We will provide instructions for returning the item, if necessary.

Exchanges are limited to the same item or, when appropriate, an alternative item agreed upon with Gummy Chic.

Shipping

If an approved exchange is required, the customer is responsible for the cost of shipping the item back to Gummy Chic. Original shipping costs are non-refundable. Shipping item back to you will not be covered by Gummy Chic.

If a refund is approved in an exceptional circumstance, the cost of return shipping will be deducted from the refund. This also applies to orders that originally qualified for our $39 free-shipping offer.

Once your replacement has been shipped, delivery times will vary depending on your location.

For items valued at $75 or more, we strongly recommend using a trackable shipping service and/or purchasing shipping insurance. Gummy Chic is not responsible for returned packages that are lost or damaged while in transit.

A Note From Our Small Business

Gummy Chic is a small, woman-owned family business, and every order is personally prepared with care. We appreciate your understanding that we are unable to offer the same return and refund policies as large retailers.

We want you to love your Gummy Chic purchase. If something isn't right, please reach out to us at gummy.chic@gmail.com and give us the opportunity to help.